Support


 

Frequently Asked Questions

Owner

How can I register my boat?
To register one or more boats, from the Home of the website www.flegreacharter.it by clicking on “Register boat” the registration phase will begin and once completed, the control will be carried out and submitted for approval by the platform.
When registering the boat, you will need to fill in all the mandatory fields and follow the registration phase step by step; once completed, you will have your account from which you can change your availability, price, discounts and additional extras at any time.
Can any type of boat be registered?
For professional owners (rental / leasing companies) any type of boat can be registered; for private owners who use the occasional rental contract (Article 49bis CND), only boats registered with the ATCN and therefore provided with a safety certificate and registration plate. You will be able to rent your boat in complete safety and legally.
Private owners in possession of a boat, therefore, will not be able, according to current regulations, to carry out any type of rental and therefore it is not allowed to register them on the platform.
What rental price can I enter?
The rental price is at the owner’s discretion and will be entered during registration according to the period. The price can be changed over time and there is the possibility of discounting the rental of the boat for a particular period. However, it is required to enter your rental price as per the price list already applied.
What should I do if a customer books my boat?
As the owner, you will have 24 hours to confirm or decline the booking. Once you have accepted the reservation for the established date, the customer will have your contacts and vice versa.
How does it work for payment?
The customer will pay the rental price and any extras provided by the owner directly through the platform. Once the rental has been made, as per T&C, the balance of the rental will be paid excluding the platform fees.
Can I cancel a reservation that I have accepted?
Once a reservation has been accepted, the owner cannot cancel, except in exceptional cases as per T&C.
How can I use the services made available to the owner?
Flegrea Charter will always try to add important collaborations regarding the “health” of boats. A discount on these services can mean savings in ordinary or extraordinary management and maintenance costs and, therefore, additional earnings at the end of the year. To request to use the services, contact Flegrea Charter through our channels, or contact the “Partner” company and specify that you are registered on the platform.

 

 

 

Frequently Asked Questions

Lessee

How can I book a boat?
To be able to book a boat, simply enter the date and port of embarkation and choose, from the boats offered, the one that best meets your needs. Once the boat has been booked, the owner will have 24 hours to accept or reject the request and, only after acceptance, will you pay for the rental and any additional extras you have chosen.
What does it mean to rent a boat?
Renting a boat means having the boat available, including the crew. You will then be accompanied by a professional skipper / captain for your rental. In case you want a boat without a skipper / Captain (Lease), you will be the one to steer the boat and therefore those responsible. A boat license is required for boats over 40hp.
In the rental cost, unless otherwise specified by the owner, fuel, food and any mooring costs (except for the base port) are not included.
What payment methods are allowed?
The platform uses Stripe as a credit card payment gate. By filling out the appropriate form located at the bottom of the homepage, it is possible to request payment by bank transfer. For requests for quotations made through the form, upon confirmation by the owner, a MyPos link will be sent to make payment by card.
In the event of sums exceeding 990 euros, payment can be made in 2 or more payment installments by bank transfer or MyPos link, completing the payment within 30 days from the date of embarkation.
Is cancellation required? What should I do in case of bad weather?
Upon acceptance by the owner, cancellation is provided according to the cancellation terms described in the T&C. Some extraordinary cases are also taken into consideration in them.
Regarding a weather cancellation, if the adverse marine weather conditions do not allow you to navigate safely and the Owner confirms the cancellation, you can cancel the rental or the lease up to one day before the start.
Proceed by accessing the “My reservations” page, click on “Cancel the reservation” and select “Weather cause” as the reason.
In order for you to be refunded the cost of the rental, the Owner must confirm the cancellation.
However, the Flegrea Charter service costs will not be refunded, but you will get a voucher valid for 12 months starting from the date of cancellation, which can be used for your next booking.
In the event that you have signed the Weather Guarantee or other wording of the Company at the time of booking, you will get a full refund, including the Flegrea Charter service costs, which will be credited to the card used for payment. You also have the possibility to agree with the Owner and postpone the date of your booking.
In this case, you will need to send an email to amministrazione@flegreacharter.it to inform us of the agreement, before the start of the rental or lease date. If the rental or lease has a duration of more than one day, the cancellation due to adverse weather conditions is not applicable.

Is it possible to request a quote?
If you are undecided or have special needs, you can write to us using the appropriate request form at the bottom of the homepage or by email, indicating your particular needs, type of boat you want (sail, motor, catamaran …), number of passengers, type of experiences you want to live etc.
We will go targeted and contact the owners on our platform trying to send you the quote that best meets your requests.

User contracts

(Recreational nautical code)

  1. Lease
    Art. 42-Lease and form of the contract
    The lease of pleasure craft is the contract by which one of the parties undertakes to transfer the enjoyment of the pleasure craft for a fixed period of time.
    With the pleasure craft hired, the conductor exercises navigation and assumes responsibility and risks.
    The leasing contract for boats and pleasure boats is drawn up in writing under penalty of nullity and is kept on board in original or certified copy.
    The form of the sub-lease or transfer agreement is governed by paragraph 3.
    Art. 43-Expiration of the contract
    Unless expressly consented by the lessor, the contract is not renewed even if, after the established term, the tenant retains possession of the pleasure craft.
    Unless otherwise agreed by the parties, in the event of a delay in delivery due to the tenant for a period not exceeding the tenth part of the duration of the lease, there is no liquidation of damages but to the lessor, for the period of time exceeding the duration of the contract, double the amount established in the contract is due.
    Art. 44-Prescription
    The rights deriving from the lease contract expire after one year. The term starts from the expiry of the contract or, in the case referred to in paragraph 2 of article 43, from the return of the unit.
    Art. 45-Obligations of the lessor
    The lessor is required to deliver the pleasure craft, with the related appurtenances, in perfect working order, complete with all safety equipment, equipped with the necessary documents for navigation and covered by the insurance referred to in the law of 24 December 1969, no. . 990, and subsequent amendments.
    Art. 46-Obligations of the tenant
    The tenant is required to use the pleasure craft according to the technical characteristics resulting from the navigation license and in accordance with the recreational purposes.

     

    Rental
    Art. 47-Rental of pleasure craft
    The chartering of pleasure craft is the contract by which the lessee, in consideration of the agreed freight, undertakes to make available to the other party, the charterer or more cabin charterers, respectively, the pleasure craft or part of it for a specific period to be spent for recreational purposes in marine areas or inland waters of his choice, stationary or under way, under the conditions established by the contract. The rented unit remains in the availability of the renter, in whose dependence the crew also remains.
    The rental contract cannot have as its object the connection of the line at pre-established times between two or more predefined locations.
    The rental or sub-rental contract for boats and pleasure vessels is drawn up in writing under penalty of nullity and must be kept on board in original or certified copy.
    In the case of cabin chartering, unless the parties will otherwise, more rental contracts are stipulated for the number of charterers of each cabin or group of cabins covered by the same contracts. In any case, the contracts indicate the number of people to be embarked.
    Art. 48-Obligations of the renter
    The renter is obliged to make the pleasure craft available in perfect working order, properly armed and equipped, complete with all safety equipment, equipped with the prescribed documents and covered by the insurance referred to in the law of 24 December 1969, n. 990, and subsequent amendments, extended in favor of the charterer or cabin charterers and passengers for accidents and damages suffered on the occasion of or as a result of the rental contract, in compliance with the provisions and limits set for civil liability.
    Art. 49-Obligations of the charterer
    In the rental of pleasure craft, unless otherwise agreed, the charterer provides the fuel, water and lubricants necessary for the operation of the engine and auxiliary systems on board, for the duration of the contract.
    1-bis. In the case of cabin charter, unless otherwise agreed, the charterers shall comply with the provisions of paragraph 1 according to the quotas established in the contract.
    Art. 49-bis-Occasional rental
    In order to incentivize recreational boating and nautical tourism, the owner, a natural person or company not having as its corporate object the rental or leasing, (8) or the user by way of financial leasing, of boats and pleasure boats of referred to in article 3, paragraph 1 registered in the national registers, may, on an occasional basis, hire the aforementioned unit. This form of rental does not constitute commercial use of the unit.
    The command and conduct of the pleasure boat can be assumed by the owner, by the user as a financial lease of the boat or through the use of other personnel, with the sole requisites

    possession for at least three years of the nautical license referred to in article 39 of this code, notwithstanding the provisions establishing and regulating professional yachting qualifications.
    In the case of pleasure boats, in place of the nautical license, the conductor must have a professional license for pleasure craft. If different personnel are used, the relative work services are understood to be included among the occasional ancillary services referred to in Article 70, paragraph 1, of Legislative Decree 10 September 2003, n. 276, and the provisions of article 72 of the aforementioned legislative decree no. 276 of 2003.
    Without prejudice to the provisions of this title, the rental is subject exclusively to prior communication, to be carried out by electronic means and in any case aimed at simplifying the obligations, to the Revenue Agency and to the territorially competent Port Authority, as well as to ‘INPS and Inail, in the case of employment of personnel pursuant to the last sentence of paragraph 2.
    Carrying out the rental service in the absence of communication to the Harbor Master’s Office entails the application of the sanction referred to in Article 55, paragraph 1, of this code, while failure to notify INPS or Inail entails the application of the sanctions referred to in article 3, paragraph 3, of the decree-law of February 22, 2002, n. 12, converted, with modifications, by the law of 23 April 2002, n. 73.
    3-bis. The charter agreement must be kept on board in original or certified copy.
    The procedures for implementing the provisions referred to in paragraph 3 are defined by decree of the Minister of Infrastructure and Transport, in agreement with the Minister of Economy and Finance and the Minister of Labor and Social Policies.
    The proceeds deriving from the rental activity referred to in paragraph 1, with a total duration not exceeding forty-two days, are subject, at the request of the recipient, to a substitute tax of income taxes and related additional taxes, to the extent of 20 per one hundred, with the exclusion of the deductibility or deductibility of the costs and expenses incurred relating to the rental activity.
    The substitute tax is paid within the deadline established for the payment of the balance of the income tax of individuals. The advance payment relating to personal income tax is calculated without taking into account the provisions of this paragraph.
    For the settlement, assessment, collection and litigation concerning the substitute tax referred to in this paragraph, the provisions envisaged for income taxes apply.
    Simplified procedures for the documentation and declaration of the aforementioned income, the methods of payment of the substitute tax, as well as any other useful provision for the purposes of implementing this paragraph, are established with a provision by the director of the Revenue Agency.
    Failure to notify the Revenue Agency provided for in paragraph 3, first sentence, precludes the possibility of benefiting from the substitute tax regime referred to in this paragraph, or leads to the forfeiture of the same regime.

    Contacts Flegrea Charter
    In case of doubts you can contact by email or via the form at the bottom of the homepage and we will be happy to answer your questions and / or doubts.
    email: amministrazione@flegreacharter.it